Hi everyone! I’m new here and have been working on a project with 8th Wall. Everything was going smoothly until today when the AR camera suddenly started freezing during testing on my phone, switching from the camera view to a white screen.
I thought I made a mistake, but when a friend tested the example directly from the website, his phone had the same issue.
Has anyone else experienced this? Is there a way to fix it
Hey, Review the console logs in 8th Wall’s developer tools. Any error messages found there could offer insight into the problem and assist you or 8th Wall support in pinpointing the cause.
Hello, Maybe you verify that you’re using a browser fully compatible with 8th Wall, like the latest versions of Chrome or Safari. Using an incompatible browser may result in freezing or display problems.
Hello, I recommend you attempt to clear the cache and data on your mobile browser or app. This can often fix camera-related issues caused by outdated or corrupted files.
Hey, Try and Update Device Software, Verify that your phone’s operating system is up-to-date. Outdated software might cause problems with camera access or AR rendering.
Hi, Test the project on different devices to determine if the issue occurs across multiple platforms. This can help identify whether the problem is specific to a particular device.